Reference

dewacair Privacy Policy For Your Account

Our Privacy Policy explains what dewacair collects when you create an account, verify your phone, enter the lobby or check wallet status through DANA, OVO, GoPay and QRIS.

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CONTACT PATHS

Privacy Help Beside Your Account

A clear contact route helps when a privacy request intersects with login or wallet status.

Account access If phone verification blocks your account, contact support from the login or account-help path. We use the account details you submit to confirm identity before discussing stored records.
Wallet status For a DANA, OVO, GoPay or QRIS receipt question, send the payment reference through the cashier support path. We check the matching status without asking for an unnecessary wallet password.
Privacy request Ask for access, correction or deletion through our privacy contact route. State the account phone number and request type so we can respond to the right person and explain any retention requirement.
HANDLING PRACTICE

Six Ways We Handle Your Data

We keep the policy practical by linking each data use to a real account step. Phone verification supports account ownership, device records help us investigate unusual access, and payment references let us…

Account records

We use your phone number, verification result and account activity to open and protect your account. Before discussing account data, we may ask you to complete the same verification step used at access.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a receipt with the correct account. We use payment status for reconciliation, support and required recordkeeping.

Device signals

Browser type, device details and login timing can help us spot an unusual sign-in. These signals support account security; they are not a reason to collect unrelated content from your device.

Cookie choices

Cookies can remember session or preference settings after you enter the lobby. You can adjust cookie controls in your browser, although removing necessary cookies may affect login and policy-request routing.

Retention rules

We keep records only for the period needed for account operation, payment matching, dispute handling or legal duties. A deletion request may not remove records that must remain for those purposes.

Changing your data

If your phone number or account detail is wrong, contact us through account support and request a correction. We verify the requester first, then explain the change or any reason it cannot be applied.

Privacy Policy Answers For Indonesia

These Privacy Policy answers address the account, device and payment questions you may have before opening access. If your situation is not listed, use the privacy contact route and include only the details needed to identify your request.

It covers account details such as your phone number and verification result, device and browser signals, cookie choices, support messages, and payment references connected with DANA, OVO, GoPay, QRIS or bank transfer.

Phone verification helps us connect a request with the correct account before we discuss personal records. It supports account access and reduces the chance that another person receives your account or wallet details.

Yes. The policy covers payment status and reference details used to match DANA, OVO, GoPay and QRIS activity with your account. We use those records for reconciliation, support and required retention.

Use the privacy contact route or account support path and state that you want access to your data. Include your account phone number, complete verification, and we will explain the records available and any limits.

Yes, you can request a correction or deletion through the same contact path. We verify ownership first, then apply the request where possible; records needed for payment matching or legal duties may remain.

Cookies may retain session or preference settings when you use a mobile browser. Your browser controls can remove or restrict them, but necessary cookies may be needed for login and privacy-request routing.

The policy describes our handling of data for access where local law permits. Eligibility depends on local law, so you should check the rules that apply to your location before creating or using an account.

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